![]() The added personal note on the Crandall notepad showed you actually read the note I had added for my wife, you took a minute to hand write your own based on what I wrote - THAT'S going above and beyond!! Thank you!Ī few years back I purchased a refurbished Steelcase Leap chair but from another company and I had only a few options of chair to choose from which was not a big deal since I wanted black. The chair was a surprise "new studio" gift for my wife who is a newborn and family photographer and will be spending MANY hours in that chair editing. I wanted to let you know my wife loves the chair, it is exactly what she wanted and looks great in her studio! We are VERY pleased with it. Here is a copy of the email I just sent to David Crandall who emailed me asking how we liked the new chair: The non-excessive packaging was the icing on the delicious cake. The pieces were all covered in plastic of course, which I will re-use when I travel with the chair. Inside were the pieces of the chair and another cardboard box. This was simply a large, well made cardboard box with handles and 4 pieces of strapping. The packing was sturdy and efficient! I live in a very rural area with no trash pick up so extra Styrofoam or excessive packaging is a real PITA. This means I can easily take it apart and travel with it! 2. ZERO hardware and ZERO tools required to assemble my chair. And, surprisingly, there were 2 significant benefits I haven't heard them tout but think they should. ![]() I try to practice a "never new" (tm) policy in life but figured I would not be able to follow that path with an office chair. Customer service reached out early on to answer a question I had embedded in my order form (which I thought they might miss). ![]() I LOVE it! Their process produces a clean, brand new looking custom quality chair. After viewing all the videos I was convinced I needed one of their chairs. After months of indecision and a sore bum, I finally found Crandall. I was hesitant to spend $300+ on a 20 pound chair with bad reviews - which is essentially every chair out there. I'm so glad I stumbled upon Crandall Office Furniture. Steelcase 462 Leap V2 Side Activated Gas Cylinder Installation Video (): We have included installation instructions to help you install your aftermarket replacement gas cylinder, but please feel free to contact us with any issues or questions.
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